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Initial Steps

If your computers are not communicating on your LAN, then there may be a problem with your internal LAN network. In this case you should contact your LAN administrator or independent consultant.

If all your computers are responding on your LAN properly, however they are unable to reach the Internet, then it may be a problem with your Internet connection. In this case you should contact Internet Channel at 212.243.5200

If these steps do not work, go onto Advanced Troubleshooting

Advanced Troubleshooting

Additional Assistance

Customer Support Information

Our Customer Service and Technical Support hours are Monday-Friday 9am-7pm and on Saturday from 10am-6pm.

You can reach us:

By Phone (212) 243-5200
Via Fax (212) 243-8465
>By Email>