How do I contact the billing department?
If your account is set up to receive statements, they are sent out the first week of the month. Payment is due upon receipt by check or money order. Please make sure to indicate your account number.
Check or Money Orders should be made payable to:
The Internet Channel
11 Broadway, Suite 332
New York, New York 10004
When is my bill due if I pay by credit card?
Invoices are posted the first business day of each month for that
month's service. If you are using a credit card, it is charged immediately after invoices are posted. After your credit card is charged, you should receive a receipt in the form of an email confirmation.
Which credit cards do you accept?
The Internet Channel honors VISA, MasterCard, American Express and the Discover Card.
Why do you send receipts?
In an attempt to provide better service, we provide email receipts to customers to let them know that their account has been paid. It also helps us to resolve errors quickly.
What if I don't want a receipt?
You can submit it via our secure server
Please do not send credit card information through email.
What happens if my credit card is declined?
The first month it is declined, you will receive an email that will
indicate there was a problem with the card. You have a month's grace period to provide us with new card information. If the card number is still valid, you can reply to the email and ask us to try the credit card again. The second month, your account will be suspended until we receive payment.
When is an account considered past due?
If you receive invoices by mail, an invoice is outstanding after 30
days. At that time, you will receive a reminder with your statement. If
the invoice is still outstanding at 45 days, you will receive an email
reminder. An invoice is considered past due after 60 days. At that time,
you will receive a suspension notice, allowing two weeks for payment to be
received. You will receive an email reminding you that your account is
past due a week before it will be suspended. If payment is not received
by the date indicated, your account will be suspended the morning of the
suspension date. After your account has been suspended, it cannot be
reactivated unless we receive payment. If after 90 days we still have not
received payment, your account will be deleted. There is a retrieval fee
for restoring deleted accounts equal to one month of service.
|days past due||action|
|30||reminder with invoice|
|45||reminder by email|
|60||past due notice with invoice|
|68||past due notice by email|
|75||suspension of all services|
|90||final request for payment|
|105||deletion of all services|