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TroubleShoot || Inch Software || Software Configuration || Technical Support
Basic Setup Questions
  • How do I set up my own homepage?
  • How do I change my password?
  • How do I change my dialup/email password? (I changed my password on shell.inch.com, but my dialup/email password stays the same!)
  • What are some tips for choosing a good password?
  • How do I configure Eudora?
  • How do I set up Netscape for mail?
  • How do I set up Outlook Express?
  • How do I forward my email to another account?
  • Questions about Dialing In
  • What are the dialup numbers? What areas does inch serve?
  • I've checked and rechecked my new configuration, but my connection is still slow! What gives?
  • I'm able to login, but why does it take such a long time (around 30 seconds)?
  • I'm getting a fast-busy signal when I try to dial in. What do I do?
  • I'm getting a "Not in service" message when I try to dial in. What do I do?
  • Why can't I get Dialup Networking to save my password when I dial in?
  • v.90/X2/Kflex Questions
  • Xwho? Kwhat? v.huh?
  • Will my modem work with this?
  • What about my Kflex modem?
  • Can you help me upgrade my X2/Kflex modem?
  • I have X2, should I upgrade to v.90?
  • I have Kflex, should I upgrade?
  • My connect speed is slower now!
  • What's so great about this new v.90 thing?
  • Is this the time to buy a new modem?
  • Questions about my account
  • What is the difference between the corporate and personal dialup accounts?
  • What is that .popbull file in my homedirectory?
  • Questions about mail
  • I keep downloading old mail from the server, how do I delete my pop mail from the server?
  • I get the message "Inch does not relay for non-customers" and I can't send any email. What's happening?
  • I sent my email hours ago, and it still hasn't reached its destination! What's going on?
  • How do I report email spam and how do I interpret email headers?
  • Why am I receiving spam? How did they get my address? What can I do?
  • My mailbox is corrupt and I can't retrieve my mail. What do I do?
  • How do I forward my email to another account?
  • Questions about my shell account
  • Why can't I use traceroute or ping in my shell account? I get the message "command not found"
  • Questions about My Homepage
  • How do I set up my own homepage?
  • How do I create an imagemap?
  • How do I add a counter to my homepage?
  • How do I set up .htaccess and .htpasswd to password protect a directory on my web page?
  • Internet Questions
  • Why does my email address show up in directories or mailing lists?
  • How do I instant message an AOL user and where can I find more information?
  • What's the lowdown on all these audio files and formats?
  • My real audio is being downloaded. How do I get it to stream?
  • How do I report email spam and how do I interpret email headers?
  • Download Speeds - What are the differences between "bits and bytes"?
  • What is Domain Name Service (DNS)?
  • Dedicated Services FAQs
  • What is NAT? Is this something that I want?
  • Domain Name FAQs
  • I'm having trouble getting my domain name modified. What do I do?
  • Advanced Topics
  • What are s/key and ssh, and how can I use them to telnet securely?
  • How do I use vacation to tell people "I'm away from my mail"?
  • What is procmail and how do I use it to filter my email?
  • How do I report email spam and how do I interpret email headers?
  • My mailbox is corrupt and I can't retrieve my mail. What do I do?
  • How do I set up .htaccess and .htpasswdto password protect a directory on my web page?
  • How do I stop other people from finger'ing me?
  • How do I change permissions on my files?
  • How do I use traceroute and ping to tell if the Internet is slow?
  • Do you have any quick setup guides for pgp?
  • Linux Dialup Scripts for connecting to Internet Channel.
  • Modem FAQ
  • Why does my modem frequently get disconnected from Inch?
  • How can I find out the init string specific to my modem?
  • How do I enter an init string?
  • Why does my connection drop after being online for over 2-5 hours?
  • How do I turn off v.90 and go back to X2?